FAQs
Deliveries
What courier service do you use for deliveries?
We use Shiprocket
I haven't received confirmation email/ dispatch email
Please write to us at namaste@orendaindia.com
Can i track my Order?
Yes, you can track your order through Shiprocket or go to our Order Tracking page.
Payments
is it safe to order online?
Yes, we use industry-standard SSL encryption to protect your details. Sensitive information, such as your name, address, and
card details, is encoded to be read only on our secure server. This data is authenticated to ensure it is sent only to the secure
server and checked for tampering during transfer. Additionally, security checks are performed on all transactions to verify the
authenticity of each card payment.
How do i apply promotional codes?
You can add a valid promotional code on the checkout page.
Returns & Refunds
What is your return policy?
Check our detailed return policy.
How do i process a return?
To process a return, ensure your item is unused and in its original condition and packaging. Include a receipt or proof of
purchase. Contact us at namaste@orendaindia.com to initiate the return
When will i receive my refund?
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved,
the refund will be processed, and a credit will be applied to your original method of payment within a few days.
What should I do if I haven’t received my refund?
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company and bank,
as processing times can vary. If you’ve done all of this and still have not received your refund, please contact us at
namaste@orendaindia.com.
Customs and Taxes
Who is responsible for paying customs duty on imported goods?
The customs duty on imported goods is to be paid by the importer, which is the receiver of the product.
Do shipping costs cover duties and taxes for international orders?
No, shipping costs do not cover duties and taxes for countries outside India.
Will I need to pay additional duties or taxes upon receiving my package?
In some cases, duties and taxes may be due when your package arrives. These rates vary depending on the total amount of
the order and the delivery location.
How can I estimate the duties, taxes, or VAT for my order?
Please consult your government website for an estimate of duties, taxes, or VAT. Our products are classified as
“sporting goods, exercise equipment.”
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